Who are
We?
iMart Online is Kenya's leading online store, featuring a great selection of excellent quality products with an exceptional customer service.
Our goal is to provide a state-of-art premium online shopping experience to the people of Kenya, with a vision to create the most impactful e-commerce ecosystem where people can come to find and discover anything they might want to buy online
We believe our 7 core values set us apart from the rest:
1. Easy-peasy pricing
We keep our pricing straightforward and we guarantee to either match or beat any genuine price you see cheaper elsewhere within the country.
2. Free delivery country-wide
All our products are eligible for free delivery to your doorstep within Kenya with no exceptions!
3. Famously flexible
We believe every customer is different and that's why we'll do everything we can do to work around you - From delivery 7 days a week including 4 hours delivery for selected items on special requests. Our customer care lines are open 24/7 and we strive to respond to e-mail requests within 2 hours including on public holidays.
4. Brilliant every click of the way
From the moment you first visit us and for as long as we're in touch, we'll make sure your experience is as good as it gets. We offer exclusive and discounted pricing on variety of products to our most loyal members.
5. Shop with full confidence
We guarantee all our products are 100% genuine and high-quality. You will get a full refund if your order does not arrive within the delivery time advised or if the item received is different from the description. For products under manufacturer warranty, you will get a free repair or replacement if the fault occurred within the warranty period.
6. Safe and secure payment
We offer the most flexible payment methods and all payments are 100% secure over encrypted SSL connection and strictly confidential.
